Customer Support Help Desk Express

HelpDesk Express (HDE) is our DataFlex-based online support application for submitting bug reports, product suggestions and questions. HDE allows Data Access and customers to easily manage support communications and to monitor the status of submitted tickets.

HDE “tickets” should always be entered in English. The Data Access Worldwide support team frequently reviews tickets, assigns them for resolution and communicates with the submitter until closure. You will need a Data Access ID and an HDE user to use HelpDesk Express. If you do not have one already, simply create one when navigating to HDE.