Technical support and training at Data Access Europe are managed by Vincent Oorsprong. Other Software Engineers may take over specific tickets, if their expertise offers an efficient way to resolve your reported issues.
We use HelpDesk Express (HDE), a support system, to log all calls, allowing to keep track of communications and threads.
In HelpDesk Express you can ask technical support questions, reports bugs, or you can express the need for a specific feature a wish.
We prefer that support calls are logged by developers in our HDE system.
If you do not have an account in our HelpDesk Express system, simply create one when navigating to HDE. You need a Data Access ID (can be created at the same time).