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Privacy Policy

Data Access Europe Privacy Policy

This Data Access Europe Privacy Policy was updated on May 15, 2018

Protecting your privacy is important to Data Access Europe. We respect your rights and preferences regarding the collection and use of your Personal Information. This Privacy Policy defines how we gather, use, disclose, transfer to others and store Personal Information.

Scope
This Privacy Policy applies to all websites, web applications and services of Data Access Europe and Data Access Europe regardless of where or how they are accessed or used.

Collection, processing and use of Personal Information
Personal Information is data that identifies or can be used to identify or contact a single person, an individual.
You may be asked to provide your Personal Information at various times that you are in contact with Data Access Europe or a Data Access Europe affiliated company or we may collect Personal Information automatically when you use our resources and services. Data Access Europe and its affiliates may share this Personal Information with each other and use it consistent with this Privacy Policy. We may also combine it with other information to provide and improve our products, services to you, published content, and advertising. You are not obligated to provide certain Personal Information to us, however, if you do not consent to do so, in many cases we will not be able to provide you with our products or services, with customized information or to respond to queries you may have.

What Personal Information do we collect
When you subscribe to our newsletter, participate in our forums, create a Data Access ID, apply for commercial credit, purchase a product, download or register software or an update, register for a training course or event, contact us via our website or participate in an online survey, or other interactions, we may collect a variety of Personal Information, including your name, phone number, email address, mailing address, contact preferences, language, location, device ID, IP address and/or credit card information depending upon the type of contact or transaction.

How we use your Personal Information

  • The Personal Information we collect, allows us to keep you informed of Data Access Europe’s latest product announcements, software updates, upcoming events, special offers, information specific to the products that you purchase or download and general company and community information via our FlexLinks newsletter. It also enables your participation in our support forums; allows us to register you for events and training and respond to your inquiries. If you want to withdraw your consent for any of these uses, you may opt out at any time by updating your preferences on our website.
  • We may also use data that includes Personal Information to help us create, develop, operate, deliver, and improve our products, services, website content and advertising.
  • From time to time, we may use your Personal Information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your business interaction with Data Access Europe and may be related to a contract or license agreement under which we both have obligations, you may not opt out of receiving these communications.
  • We may also use Personal Information for internal purposes such as auditing, data analysis, and research to improve Data Access Europe’s products, services, and customer communications.
  • If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer those programs.

Collection and Use of Non-Personal Information
We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-Personal Information for any purpose. The following are some examples of non-Personal Information that we collect and how we may use it:

  • Occupation, language, zip or postal code, telephone area code, referrer URL and the time zone where a Data Access Europe product is used so that we can better understand customer behavior and improve our products, services, and advertising.
  • Usage and activities on our website, programming and consultancy services, graphic design and other multi-media production services, DataFlex Cloud services, Forums, technical support systems, and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non Personal Information for the purposes of this Privacy Policy.
  • How you use our services, including search queries. This information may be used to improve the relevancy of results provided by our services. Except in limited instances to ensure quality of our services over the Internet, such information will not be associated with your IP address and is therefore not Personal Information.

If we combine non-Personal Information with Personal Information, the combined information will be treated as Personal Information for as long as it remains combined.

Cookies and Other Technologies
Data Access Europe’s websites, online services, interactive applications, email messages, and advertisements may use "cookies" and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements, email broadcasts and web searches. Unless it uniquely identifies you to us, we treat information collected by cookies and other technologies as non Personal Information. Similarly, to the extent that non-Personal Information is combined with Personal Information, we treat the combined information as Personal Information for the purposes of this Privacy Policy.

Data Access Europe and our partners also use cookies and other technologies to remember Personal Information when you use our website, online services, and applications. Our goal in these cases is to make your experience with Data Access Europe more convenient, effective and personal. For example, knowing your first name lets us welcome you the next time we send you an email. Knowing your country and language helps us provide localized, more effective communications.

As is true of most communications delivered over the internet, we gather some information automatically and store it in log files. This information can include Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyze trends, to administer our web sites, to learn about user behavior on the sites, to improve our products and services and to gather demographic information about our user base and marketplace to enhance our marketing and advertising services.

In some of our email messages, we use a “click-through URL” linked to content on Data Access Europe websites. When email recipients click one of these URLs, they pass through a separate web server to record the particular message from which the click originates before directing the user to the destination page on one of our websites. We track this click-through data to help us determine interest in particular topics and to measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in our email messages.

Pixel tags enable us to send email messages in a format that customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

Disclosure to Third Parties
At times Data Access Europe may make certain Personal Information available to strategic partners to provide products and services, or to help Data Access Europe market, communicate with and support our prospects and customers. For example, when you purchase and activate your DataFlex Personal or DataFlex Reports license, you authorize Data Access Europe to exchange the information you provide during the activation process to a regional office or authorized channel partner local to you.

Service Providers
Data Access Europe shares Personal Information with companies that provide services such as extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, managing email communications and campaigns. assessing your interest in our products and services and conducting customer research or satisfaction surveys. Your Personal Information may be stored and processed by a service provider under specific terms, conditions and restrictions that require them to protect your Personal Information with the same level of care, entitlements and security applied when we store or process it ourselves.
Service provider companies may be located wherever Data Access Europe operates.

Others
It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Data Access Europe to disclose your Personal Information. We may disclose information about you if we or a third party of sufficient authority determines that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our rights, operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all Personal Information we collect to the relevant third party.

Protection of Personal Information
Data Access Europe takes the security of your Personal Information very seriously. Data Access Europe online services such as our websites, forums and HelpDeskExpress, protect your Personal Information during transit using encryption such as Transport Layer Security (TLS). When your Personal Information is stored by Data Access Europe or our subsidiaries anywhere in the world, we use firewalled computer systems with limited access housed in facilities using physical security measures.

When you use some Data Access Europe products, services, websites or applications or make a post on a Data Access Europe forum, or social networking service, the Personal Information and other content you voluntarily share is, by definition, open and visible to other users and can be read, collected, or used by them. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these resources and services and understand that you are responsible for the Personal Information that you elect to post or publish.

Integrity and Retention of Personal Information
Data Access Europe makes it easy for you to keep your Personal Information accurate, complete, and up to date. We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law or other agreements between us.

Access to Personal Information
You may view your contact information and preferences and ensure that they are accurate, complete, and up to date. For data that Data Access Europe is not authorized or required to retain by law or for legitimate business purposes, you may request deletion of your Personal Information. Access, correction, or deletion requests can be made on this webpage.

We may decline to process requests that are frivolous, illegitimate, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by applicable law.

Third Party Sites and Services
Data Access Europe websites, products, applications, email communications and services may contain links to third-party websites, products, and services. Our products, communications and services may also use or offer products or services from third parties − for example, a third party DataFlex Library or other free or commercial component, utility or development tool.

Any Personal Information collected by third parties, which may include such things as contact details, location, language and more is governed by their privacy practices and policies. We encourage you to learn about their privacy practices and decide in each case the Personal Information that you consent to disclose.

International Users
The Personal Information you provide may be transferred or accessed by our affiliated entities around the world as described in this Privacy Policy.

Our Companywide Commitment to Your Privacy
To make sure your Personal Information is secure, we communicate our privacy and security guidelines to Data Access Europe employees and strictly enforce privacy safeguards within the company.

Personal Information and Privacy Questions or Concerns
If you have any questions or concerns about Data Access Europe’s Privacy Policy or data processing or if you would like to communicate with us about a possible breach of local privacy laws, please email us at administration@dataaccess.com. You can also contact us by phone at the Data Access Europe regional office appropriate for your country.

When a privacy question or access/download request is received, our team seeks to address the specific concern or query raised. Where your issue may be more substantive in nature, more information may be sought from you. All such substantive contacts receive a response. If you are unsatisfied with the reply received, you may refer your concern to the relevant regulator in your jurisdiction. If you ask us, we will endeavor to provide you with information about relevant avenues which may be applicable to your circumstances.

Data Access Europe may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.