Collection, processing and use of Personal Information
Personal Information is data that identifies or can be used to identify or contact a single person, an individual.
What Personal Information do we collect?
When you subscribe to our newsletter, participate in our forums, create a Data Access ID, apply for commercial credit, purchase a product, download, install, register or activate our software products, register for a training course or event, join our on-line forums, contact us via our website or participate in an online survey, or other interactions, we may collect a variety of Personal Information, including your name, phone number, email address, mailing address, contact preferences, language, location, a hashed device ID, IP address and/or credit card information depending upon the type of contact, interaction or transaction.
How we use your Personal Information
Collection and Use of Non-Personal Information
We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-Personal Information for any purpose. The following are some examples of non-Personal Information that we collect and how we may use it:
If we combine non-Personal Information with Personal Information, the combined information will be treated as Personal Information for as long as it remains combined.
Cookies and Other Technologies
As is true of most communications delivered over the internet, we gather some information automatically and store it in log files. This information can include Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.
We use this information to understand and analyze trends, to administer our web sites, to learn about user behavior on the sites, to improve our products and services and to gather demographic information about our user base and marketplace to enhance our marketing and advertising.
Some of our email messages use a click-through URL linked to content on Data Access Worldwide websites. When email recipients click one of these URLs, they pass through a separate web server to record the specific message from which the click originates before directing the user to the destination page on one of our websites. We track this click-through data to help us determine interest in particular topics and to measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in our email messages.
Pixel tags enable us to send email messages in a format that customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
Disclosure to Third Parties
At times Data Access Worldwide may make certain Personal Information available to strategic partners to provide products and services, or to help Data Access Worldwide market, communicate with and support our prospects and customers. For example, when you acquire and activate a DataFlex or DataFlex Reports license, you grant consent to Data Access Worldwide to exchange the information you provide during the installation or activation process to a regional office or authorized channel partner local to you.
Data Access Worldwide shares Personal Information with companies that provide services such as extending credit, fulfilling customer orders, delivering products to you, managing, and enhancing customer data, providing customer service, managing email communications and campaigns, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. Your Personal Information may be stored and processed by a service provider under specific terms, conditions and restrictions that require them to protect your Personal Information with the same level of care, entitlements and security applied when we store or process it ourselves.
Service provider companies may be located wherever Data Access Worldwide operates.
It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Data Access Worldwide to disclose your Personal Information. We may disclose information about you if we or a third party of sufficient authority determines that for purposes of national security, law enforcement, or other issues of public safety or importance, that disclosure is necessary or appropriate.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our license terms and conditions or to protect our rights, operations, or other users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all Personal Information we collect to the relevant third party.
Protection of Personal Information
Data Access Worldwide takes the security of your Personal Information very seriously. Data Access Worldwide online services such as our websites, forums and Help Desk Express, protect your Personal Information during transit using encryption such as Transport Layer Security (TLS). When your Personal Information is stored by Data Access Worldwide or our subsidiaries anywhere in the world, we use firewalled computer systems with limited access housed in facilities using physical security measures.
When you use some Data Access Worldwide products, services, websites, or applications or make a post on a Data Access Worldwide forum, or social networking service, the Personal Information and other content you voluntarily share is, by definition, open and visible to other users and can be read, collected, or used by them. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these resources and services and understand that you are responsible for the Personal Information that you elect to post or publish publicly.
Integrity and Retention of Personal Information
Access to Personal Information
You may view your contact information and preferences and ensure that they are accurate, complete, and up to date. For data that Data Access Worldwide is not authorized or required to retain by law or for legitimate business purposes, you may request deletion of your Personal Information. Access, correction, or deletion requests can be made to the contacts listed on this webpage. We may decline requests to delete some Personal Information that we collect if it is related to a contract or license agreement under which we both have ongoing obligations.
We may also decline to process requests that are frivolous, illegitimate, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by applicable law.
Third Party Sites and Services
Data Access Worldwide websites, products, applications, email communications and services may contain links to third-party websites, products, and services − for example, a third party DataFlex Library or other free or commercial software component, utility, or development tool.
Any Personal Information collected by third parties, which may include such things as contact details, location, language, and more is governed by their privacy practices and policies and not ours. We encourage you to learn about their privacy practices and decide in each case the Personal Information that you consent to disclose.
Our Companywide Commitment to Your Privacy
To make sure your Personal Information is secure, we communicate our privacy and security guidelines to Data Access Worldwide employees and strictly enforce privacy safeguards within the company.
Personal Information and Privacy Questions or Concerns
When a privacy question or request is received, our team seeks to address the specific concern or query raised. Where your issue may be more substantive in nature, more information may be sought from you. All such substantive contacts receive a response. If you are unsatisfied with the reply received, you may refer your concern to the relevant regulator in your jurisdiction. If you ask us, we will endeavor to provide you with information about relevant avenues which may be applicable to your circumstances.