Collection, processing and use of Personal Information
Personal Information is data that identifies or can be used to identify or contact a single person, an individual.
What Personal Information do we collect
When you subscribe to our newsletter, participate in our forums, create a Data Access ID, apply for commercial credit, purchase a product, download or register software or an update, register for a training course or event, contact us via our website or participate in an online survey, or other interactions, we may collect a variety of Personal Information, including your name, phone number, email address, mailing address, contact preferences, language, location, device ID, IP address and/or credit card information depending upon the type of contact or transaction.
How we use your Personal Information
Collection and Use of Non-Personal Information
We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-Personal Information for any purpose. The following are some examples of non-Personal Information that we collect and how we may use it:
If we combine non-Personal Information with Personal Information, the combined information will be treated as Personal Information for as long as it remains combined.
Cookies and Other Technologies
As is true of most communications delivered over the internet, we gather some information automatically and store it in log files. This information can include Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.
We use this information to understand and analyze trends, to administer our web sites, to learn about user behavior on the sites, to improve our products and services and to gather demographic information about our user base and marketplace to enhance our marketing and advertising services.
In some of our email messages, we use a click-through URL linked to content on Data Access Europe websites. When email recipients click one of these URLs, they pass through a separate web server to record the particular message from which the click originates before directing the user to the destination page on one of our websites. We track this click-through data to help us determine interest in particular topics and to measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in our email messages.
Pixel tags enable us to send email messages in a format that customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
Disclosure to Third Parties
At times Data Access Europe may make certain Personal Information available to strategic partners to provide products and services, or to help Data Access Europe market, communicate with and support our prospects and customers. For example, when you purchase and activate your DataFlex Personal or DataFlex Reports license, you authorize Data Access Europe to exchange the information you provide during the activation process to a regional office or authorized channel partner local to you.
Data Access Europe shares Personal Information with companies that provide services such as extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, managing email communications and campaigns. assessing your interest in our products and services and conducting customer research or satisfaction surveys. Your Personal Information may be stored and processed by a service provider under specific terms, conditions and restrictions that require them to protect your Personal Information with the same level of care, entitlements and security applied when we store or process it ourselves.
Service provider companies may be located wherever Data Access Europe operates.
It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Data Access Europe to disclose your Personal Information. We may disclose information about you if we or a third party of sufficient authority determines that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our rights, operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all Personal Information we collect to the relevant third party.
Protection of Personal Information
Data Access Europe takes the security of your Personal Information very seriously. Data Access Europe online services such as our websites, forums and HelpDeskExpress, protect your Personal Information during transit using encryption such as Transport Layer Security (TLS). When your Personal Information is stored by Data Access Europe or our subsidiaries anywhere in the world, we use firewalled computer systems with limited access housed in facilities using physical security measures.
When you use some Data Access Europe products, services, websites or applications or make a post on a Data Access Europe forum, or social networking service, the Personal Information and other content you voluntarily share is, by definition, open and visible to other users and can be read, collected, or used by them. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these resources and services and understand that you are responsible for the Personal Information that you elect to post or publish.
Integrity and Retention of Personal Information
Access to Personal Information
You may view your contact information and preferences and ensure that they are accurate, complete, and up to date. For data that Data Access Europe is not authorized or required to retain by law or for legitimate business purposes, you may request deletion of your Personal Information. Access, correction, or deletion requests can be made on this webpage.
We may decline to process requests that are frivolous, illegitimate, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by applicable law.
Third Party Sites and Services
Data Access Europe websites, products, applications, email communications and services may contain links to third-party websites, products, and services. Our products, communications and services may also use or offer products or services from third parties − for example, a third party DataFlex Library or other free or commercial component, utility or development tool.
Any Personal Information collected by third parties, which may include such things as contact details, location, language and more is governed by their privacy practices and policies. We encourage you to learn about their privacy practices and decide in each case the Personal Information that you consent to disclose.
You can opt-out to the creation of a user profile, Hotjars storing of data about your usage of our site and Hotjars use of tracking cookies on other websites by following this opt-out link.
Our Companywide Commitment to Your Privacy
To make sure your Personal Information is secure, we communicate our privacy and security guidelines to Data Access Europe employees and strictly enforce privacy safeguards within the company.
Personal Information and Privacy Questions or Concerns
When a privacy question or access/download request is received, our team seeks to address the specific concern or query raised. Where your issue may be more substantive in nature, more information may be sought from you. All such substantive contacts receive a response. If you are unsatisfied with the reply received, you may refer your concern to the relevant regulator in your jurisdiction. If you ask us, we will endeavor to provide you with information about relevant avenues which may be applicable to your circumstances.